Citizen Relationship Management PDF
Published on 2008 by Peter Lang
This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study’s findings support the idea that CiRM provides the means to a different kind of public participation.
This Book was ranked at 27 by Google Books for keyword Study.
Book ID of Citizen Relationship Management’s Books is 7foDTBvAaUoC, Book which was written byAlexander Schellonghave ETAG “pWMt9BIo+2I”
Book which was published by Peter Lang since 2008 have ISBNs, ISBN 13 Code is 9783631578445 and ISBN 10 Code is 363157844X
Reading Mode in Text Status is false and Reading Mode in Image Status is true
Book which have “242 Pages” is Printed at BOOK under CategoryBUSINESS and ECONOMICS
Book was written in en
eBook Version Availability Status at PDF is falseand in ePub is false
Download Citizen Relationship Management PDF Free
Download Citizen Relationship Management Books Free
Download Citizen Relationship Management Free
Download Citizen Relationship Management PDF
Download Citizen Relationship Management Books